AZ Eye Candy Complaint Policy
Purpose: AZ Eye Candy is committed to delivering exceptional service and high-quality products to all our customers. We understand that occasionally, issues may arise, and we aim to address them promptly and professionally. This Complaint Policy outlines how customers can raise concerns and how AZ Eye Candy will handle them.
Scope: This policy applies to all customers of AZ Eye Candy who wish to file a complaint regarding our products, services, or interactions with our company.
How to File a Complaint:
- Online Form: Customers can submit a complaint through our official website at azeyecandy.com/contact#complaint. Navigate to the “Contact Us” page and complete the complaint form with detailed information.
- Email: Send a detailed email to [email protected], including your name, contact information, and a description of the issue.
- Phone: Call our customer service team at (602) 350-0264 during business hours (Monday to Friday, 9 AM to 5 PM MST).
- Mail: Address written complaints to: AZ Eye Candy 3790 Grand Avenue Phoenix, Arizona 85019
What to Include in a Complaint:
- Your full name and contact information (email, phone number, or mailing address).
- A detailed description of the issue, including relevant dates, times, and circumstances.
- Any supporting documentation, such as receipts, screenshots, or order numbers.
- Your preferred resolution (e.g., refund, replacement, clarification, etc.).
Complaint Handling Process:
- Acknowledgment:
- Complaints will be acknowledged within 48 business hours of receipt.
- You will receive a reference number for your complaint.
- Investigation:
- Our team will thoroughly investigate the issue, which may include reviewing your account, transaction history, and any relevant communication.
- We may reach out to you for additional information if necessary.
- Resolution:
- We aim to resolve complaints within 10 business days of acknowledgment.
- If additional time is required, we will inform you of the delay and provide a new timeline.
- Possible resolutions may include refunds, replacements, adjustments, or an explanation/clarification of company policy.
- Feedback:
- After resolution, we may follow up to ensure you are satisfied with the outcome.
Escalation: If you are unsatisfied with the initial resolution, you may escalate your complaint by requesting a review by a supervisor or manager. This can be done via the same channels listed above.
Customer Responsibilities: To help us address your concerns effectively, we ask that you:
- Provide clear, accurate, and complete information.
- Respond promptly to any requests for additional details.
- Treat our staff with respect and patience.
Company Commitment: AZ Eye Candy is dedicated to transparency, fairness, and continuous improvement. Customer feedback, including complaints, helps us refine our products and services. We appreciate your cooperation in bringing issues to our attention.
Contact Information: For any questions about this policy or assistance with submitting a complaint, please contact us at [email protected] or visit azeyecandy.com/contact#complaint.